---
title: From order email to a checked order
description: An order agent turns an incoming order email into a completed order
  proposal that a team member checks.
lang: en
canonical: https://www.en-twine.ai/en/workflows/order-email-verified-order/
updated: 2026-10-02T17:19:37.000Z
---
An order email contains customer details, products, quantities and delivery
arrangements, but these are not yet in the right fields of your ERP or CRM
system. A team member must first find and copy the information. This makes a
recurring [back-office process](/en/services/backoffice/) unnecessarily prone
to typing and matching errors.

The [order agent](/en/what-is/ai-agent/) turns the email into a completed order
proposal for that system. It matches the customer and products mentioned to
existing data and flags what is missing or uncertain. A team member checks the
proposal and decides when the order is saved.